Privacy Policy
Your privacy matters deeply to us. We're committed to transparency about how we collect, use, and protect your personal information while helping your business grow.
Introduction and Scope
nexolentra operates under Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth). This policy explains how we handle your personal information when you engage with our business growth services, visit our website, or participate in our programs.
We collect and process information that helps us deliver tailored business consulting and growth strategies. This includes contact details, business information, and insights about your company's needs and goals.
Our commitment extends beyond legal compliance – we believe transparent data practices build stronger business relationships and help us serve you better.
Information We Collect
Personal and Business Information
When you engage with nexolentra, we collect information that helps us understand your business needs and provide relevant services:
- Contact information including name, email address, phone number, and business address
- Business details such as company name, industry sector, business size, and current challenges
- Financial information relevant to growth planning, including revenue ranges and budget considerations
- Professional background and experience that informs our consulting approach
- Communication preferences and service interests
Technical and Usage Data
We automatically collect certain technical information to improve our website and services:
- IP address, browser type, device information, and operating system
- Website usage patterns, page views, and navigation behavior
- Time spent on different sections and content engagement metrics
- Referral sources and search terms that led you to our website
- Geographic location data for service customization
How We Use Your Information
We use collected information primarily to deliver business consulting services and maintain our professional relationship with you:
| Purpose | Information Used | Legal Basis |
|---|---|---|
| Service delivery and consultation | Business details, contact information, goals | Contract performance |
| Communication and support | Contact details, service history, preferences | Legitimate business interest |
| Website improvement and analytics | Usage data, technical information | Legitimate business interest |
| Marketing and business updates | Contact information, business interests | Consent or legitimate interest |
| Legal compliance and protection | All relevant information | Legal obligation |
We tailor our services based on your specific business context. This means analyzing your industry, company size, and growth stage to provide relevant recommendations and strategies.
Information Sharing and Disclosure
We maintain strict controls over information sharing and only disclose personal data in specific, necessary circumstances:
Service Providers and Partners
We work with trusted third-party providers who assist in delivering our services. These include:
- Technology platforms for client communication and project management
- Professional service providers including accountants and legal advisors
- Industry specialists who contribute expertise to client projects
- Marketing and analytics tools that help improve our services
All service providers are bound by confidentiality agreements and must comply with Australian privacy standards.
Legal and Regulatory Requirements
We may disclose information when required by Australian law or to protect legitimate business interests, including compliance with tax obligations, responding to legal requests, or protecting against fraud.
Data Security and Protection
Protecting your business information is fundamental to our operations. We implement comprehensive security measures across all aspects of data handling:
- Encryption of sensitive data both in transit and at rest using industry-standard protocols
- Access controls ensuring only authorized personnel can view client information
- Regular security audits and vulnerability assessments of our systems
- Secure backup procedures with geographically distributed storage
- Staff training on privacy and security best practices
- Incident response procedures for rapid detection and resolution of security issues
While we maintain robust security measures, no system is completely immune to risks. We continuously monitor and update our security practices to address emerging threats and maintain the highest protection standards possible.
Data Retention and Deletion
We retain personal information only as long as necessary for business purposes and legal requirements:
| Information Type | Retention Period | Reason for Retention |
|---|---|---|
| Client project files and communications | 7 years after project completion | Professional standards and potential disputes |
| Financial records and invoicing data | 7 years from creation | Australian tax law requirements |
| Marketing communications and preferences | Until withdrawal of consent | Ongoing marketing and communication |
| Website analytics and usage data | 26 months maximum | Service improvement and analysis |
| Inquiry and initial consultation records | 3 years from last contact | Follow-up opportunities and service history |
When retention periods expire, we securely delete or anonymize information unless longer retention is required by law or legitimate business needs.
Your Privacy Rights Under Australian Law
Australian Privacy Principles grant you specific rights regarding your personal information. We're committed to facilitating these rights promptly and transparently.
Exercising Your Privacy Rights
Access and Correction Rights
You can request access to personal information we hold about you and ask for corrections if information is inaccurate or outdated. We'll provide this information within 30 days unless complex circumstances require additional time.
To request access or corrections, contact us with specific details about the information you're seeking. We may need to verify your identity before providing access to protect your privacy.
Consent Withdrawal and Marketing Preferences
You can withdraw consent for marketing communications at any time using unsubscribe links in emails or by contacting us directly. This won't affect communications necessary for delivering services you've requested.
We'll process withdrawal requests within 5 business days and confirm changes to your communication preferences.
Complaints and Dispute Resolution
If you have concerns about how we've handled your personal information, contact us first so we can address the issue directly. We aim to resolve complaints within 30 days.
If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or call 1300 363 992.
International Data Transfers
Some of our technology providers and service partners operate outside Australia. When we transfer personal information internationally, we ensure appropriate safeguards are in place:
- We only use providers in countries with adequate privacy protections or equivalent safeguards
- Contractual arrangements require international providers to maintain Australian privacy standards
- Regular audits ensure overseas partners comply with their privacy obligations
- Data encryption and access controls protect information during international transfers
Primary international transfers involve cloud storage services and communication platforms based in the United States and European Union, all of which operate under strict privacy frameworks.
Cookies and Website Technology
Our website uses cookies and similar technologies to enhance functionality and understand how visitors use our services:
Essential Cookies
These cookies are necessary for website functionality, including session management, security features, and form submissions. They cannot be disabled without affecting website performance.
Analytics and Performance Cookies
We use analytics cookies to understand website usage patterns and improve user experience. This includes tracking page views, popular content, and user navigation paths.
Managing Cookie Preferences
You can control cookie settings through your browser preferences. Note that disabling certain cookies may limit website functionality and personalization features.
Updates to This Policy
We review and update this privacy policy annually or when significant changes occur to our data practices or legal requirements. Updates reflect evolving business needs and regulatory changes.
When we make material changes, we'll notify existing clients via email and post updates prominently on our website. The effective date at the top of this policy indicates when the current version became active.
Continued use of our services after policy updates indicates acceptance of revised terms. If you disagree with changes, please contact us to discuss your concerns or discontinue using our services.
Privacy Contact Information
For privacy-related questions, concerns, or requests regarding your personal information, reach out to us through any of these channels:
New South Wales, Australia
We respond to privacy inquiries within 5 business days and aim to resolve most requests within 30 days. For complex matters, we'll provide regular updates on progress and expected resolution timeframes.